Career Transition

AGEISM in Career Transition (and How to Get Past It)

Screen Shot 2021-06-04 at 9.57.57 AM.png

Yes.   Ageism exists. It’s daunting to be in your 50’s, 60’s, and maybe 70’s and facing a job search when you’re convinced most hiring managers are not going to be interested in hiring you.  

This, of course, is demotivating, and many accept it as a reason to give up – and some people don’t even bother to be proactive as a consequence of that false belief.  Clients have reported they’ve made a passive effort, relying mostly on postings, with the feeling they’re not going to do particularly well, or will have to settle for something far less appropriate than their experience and skill set might indicate.  Sometimes, that means depending only on postings (5-6% of the market), recruiters (7%), and friends (should be up to 85%), and not the real work of career transition, which is building new relationships and rebuilding old ones, person by person – and keeping those people “warm.”  (Translation:  That means making sure they remember you via several interactions.)  

Mostly, the convictions that older people are not viable in the workplace are simply not borne out.   Why is there a fairly widespread acceptance of the notion that older workers might not be worth hiring?  

The Myths

One commonly held notion is that older people will work less, show less energy, and be less effective. Definition of “myth” - a widely held but false belief or idea.

Did anyone tell Ruth Bader Ginsburg that?  Or Tom Brady, who is considered ancient for a professional athlete?  Or Robert Caro, the two-time Pulitzer prize-winning biographer, who at 86 spent a year in Vietnam to complete his research on Lyndon Johnson?  

The list of successful older workers is long, and the facts frequently destroy the myth.  

Another notion is that older workers will be less flexible, less willing to adapt.

Or, yet another - older people will resist new technology – or any technology, for that matter.  

One major fear of employers is the assumption that older workers will be expensive, or even a threat to the person who hires them.  

There is also the fear that older people are more likely to have health problems.  True.  But true for everyone?  

Solutions

Numbers.  There are too many hiring managers, recruiters, and Human Resources professionals (Human Capital Management?  People?  Talent Management?  Manpower Planning?  Human Asset Management?  I wish I could remember all the inane corporate euphemisms.  Why couldn’t we stick with Personnel?) who buy into the negative perceptions about older people.  They’re trying to match resumes and LinkedIn profiles with job specification lists.   Many of these staffing professionals will eliminate well qualified candidates based on paper or digital representations, and frequently bypass the best candidates.  Or manage to find things on a resume that play into an irrational bias.  Resumes or LinkedIn can’t talk for you, but an in-person meeting enables a job applicant to defuse any potentially negative perceptions.  


No matter how many ways career advisors advise older clients to remove college dates of graduation from the resume, or eliminate the first few jobs, experienced staffing professionals will be able to figure out that the applicant might be over 45 or 50.  

What to do?  Those concrete decision makers don’t account for everyone who hires new employees.  There are creative hiring managers, and creative Human Resources professionals, who can see beyond age, beyond the resume and LinkedIn profile, and see the value in the candidate.  How to get to these people?  Numbers.  The more people you see in your relationship-building efforts, the more likely you are to find the more flexible, non-concrete, thinkers.  It’s a matter of odds, pure and simple.  This means working extra hard at building a more extensive network, increasing the opportunities of meeting the right people in the process.  

Many years ago, when I was a staffing officer with what was then called The Chase Manhattan Bank (and no, the bank was not named for one of my ancestors), I met a 32-year-old applicant.  I saw a gap in his resume for the previous year, and asked about it.  He told me that he and his wife (and one-year old!) had decided to take off a year and travel around the world; they figured this would probably be the only time they’d have the opportunity.  This intrigued me, so I asked about the experience (I was also curious as to how they handled it with a one-year old!).  He told me he and his wife had been having trouble getting a job since returning, because employers had asked them about the year, and were put off by a 32-year-old and his wife setting back their career by taking a year off.  

There are so many things wrong with that line of thinking that I can’t get into all of it here, but the main point is that I thought this applicant was more interesting and more creative than most, a risk taker, and a thoughtful person with depth.   He had found the right person (those odds mentioned above were working in his favor), in terms of who might hire him, but many he had met had the opposite impression, that something was wrong with him.  By expanding his network as much as possible, he was able to find those who thought his year off was an interesting asset.

I was careful to send him to a division executive who thought as I did, and the candidate was hired.  It won’t always happen quite that way, but, again, the more relationships you build the better the numbers will be for you.

Another way to defeat the misperceptions about older workers is to show energy from the outset.  Even with an approach email.   When I was first a staffing professional, I recall learning quickly that enthusiastic, high energy applicants were far more likely to be hired.  No one wants to hire someone who looks frightened, anxious, or devoid of energy.  Decision makers like an applicant to not only show enthusiasm, but to show excitement about the position.  Think of the networking meetings and interviews as performances.  You may not like the process much; or you might get anxious.  It doesn’t really matter what you’re feeling; it matters how you’re perceived.  Yes, it sounds superficial, but presenting in an energetic and enthusiastic manner goes a long way.  It does for all ages, but particularly for older job applicants who are overcoming a misperception.  

Show excitement about past positions.  As I say to everyone I meet professionally, your career has been “sunshine, light, and success.”  No complaints, no negatives.   Negatives only reflect on you, not the former employer.  You’ve loved your career, have had significant accomplishments to relate, and are excited about this next phase.  

Think before a networking meeting or an interview about how you’re going to pre-empt the interviewer’s misconceptions, and show energy and enthusiasm right away.  Figure out a way to talk about how you have successfully used technology, for example.  When you’re confronted with a remark about how you might be overqualified (this is almost always about money issues), say that perhaps you’ve miscommunicated; the job you’re applying for is a great fit because…   Make it tough for people to throw that overqualified thing at you.  

A note:  Many older men have asked me about hair issues, i.e., whether to hide hair loss, or dye gray hair.  No.  You want to be hired for who you are, plus a lot of people with dark black hair at 60 look, um, a little strange.  Of course, men and women want to dress appropriately and well.  Did I need to write that?  Not always sure.  Again, showing energy and enthusiasm will trump any appearance issues.  

Once these misperceptions are fixed, it’s time to polish up relationship building/networking skills, of course.  With the suggestions above, the search should go better than you had feared.  Don’t give into the myths. Keep this in mind whenever you face ageism.  And then…move on.  

For more on this topic, you can view my recent webinar:
Ageism in Your Career Transition, And How to Get Past It.

I Love The New York Times, But…

I love Gail Collins, Charles Blow, Frank Bruni, Paul Krugman, Nicholas Kristoff, Brett Stephens, Tom Friedman, the Editorial Board, the sports section, Arts and Leisure, Real Estate; I could go on.  You get the point.  Mostly, I admire the integrity of the paper.  And that it’s so well written.  

But.

There has been a too-frequent gap in quality when it comes to career/employment reporting.  This usually happens at the worst possible times – in times of economic dislocation, unemployment, and fear.  I’ve personally witnessed these gaps during the 1982 recession, the 1987 stock market crash, the 1991 real estate crash, the 2000 dotcom crash, the 2008/9 economic meltdown, and now, the 2020 pandemic.  

Mostly, The Times has reacted with what I think of as hysteria when it comes to employment issues.  Frequently inaccurate, misleading, and damaging.  The latest was a major front page piece a few days ago, in which the reporter did what many have done in the past – cherrypicked a few people who have had a rough time during the past couple of months, and then globalized those experiences.  The conclusions drawn, basically that everything is melting down for everyone, are simply not true.  It’s not the case that it’s impossible get or keep a job across the board, or that people are not able to get interviews, let alone jobs, to name a few of the negative conclusions presented.  

I remember vividly, in 2008/9, several Times articles repeatedly saying that if people were out of work for long periods of time it would be nearly impossible for them to get a new job, and that they were somehow permanently stigmatized.  The only word that comes to mind when I read such pieces is… nonsense.  A well-prepared, positive, and non-defensive explanation regarding those time periods is what job seekers need.  I’ve rarely met anyone who’s encountered this as a major stumbling block when they’re well-prepared with a response to questions about the period of unemployment.  This whole negative way of thinking about periods of unemployment strikes me as very 1950’s.  

Yes, there are certain professional areas that have become catastrophic recently, especially hospitality/tourism.  And a few others.  I recently had a client in a group who announced that he couldn’t possibly find any job in his discipline (hospitality) and at his level (very senior).  By the end of the group meetings, he realized that there were alternatives in which he could utilize his considerable skills and experience.  There were even alternatives for investment bankers in 2008!  But, if those people paid too much attention to The Times’ estimate of their chances, they might have given up.  

These articles, because of the trust so many readers have in The Times, can easily derail a search – and have.  After all, The Times said so!  Unfortunately, the material in these articles is so frequently inaccurate.  I have rarely met in my private, corporate, or business school practices any client for whom there wasn’t a solution to a difficult employment period.  

The big difference in technique this time is the ability to intelligently use Zoom/Skype/FaceTime as a primary interaction method.  

As a matter of fact, I think that this moment is an ideal time to be doing a search.  Maybe a combination of “don’t let a crisis go to waste” and get ahead of the competition.  Since others believe that there are no jobs available, they drop out.   The proactive job seekers see opportunity when others disappear from the market.   They can see that chances increase, that it’s easier to get networking meetings, and that in fact there might be less competition for available jobs (but certainly not through postings).  

Many of my clients have done well during this period, often landing new situations by never having physically met anyone at their new jobs – and starting the jobs the same way, virtually.  They do have one major thing in common, which is that all the bad and frightening news of the past few months has not changed their drive to get the new job.  They’ve adjusted to changing markets, changing emphases in their professional areas, and new virtual search techniques.  

I’m not saying you should ignore articles in The Times about career transition.  Just be careful to not believe everything you read.  Read elsewhere, too.  Actually, I’ll take this opportunity to suggest you might want to carefully read articles on a daily basis on LinkedIn!  You’ll get better information, in general, from people who are directly engaged in career management, and from other news sources as well.

Time to get going!  

Career Transition During the Plague

I’m hearing from many clients about concerns related to career transitions during this time.  Here is a sample:

In light of the complete decimation of the ________ industry, in which segment I have invested my entire career…

Pretty serious, right?  Not to mention disturbing, and, in many cases, paralyzing.  

And, yes, of course, the time we are in is dramatic and serious and life-changing – what some people are calling the “new normal.”  

Not sure about that new normal thing, but it is important to consider how to cope when you’re trying to change jobs or careers or move internally during a period like this.  Just as in the ’82 recession, ’87 crash, ’92 real estate slump, 9/11, and 2008/9/10. Each had a unique set of challenges, and each involved creating new ways of resolving career issues.  In my experience with all of those periods, I think 9/11 was the toughest (I know financial service professionals will disagree, because 2008 was their most difficult challenge, easily). 9/11 froze New York City for months.  No real activity in career moves, unlike now, where the formats and procedures are what are changing the most. Not sure yet about how a coming recession might affect everything.  

A few thoughts…

From everything I’ve heard, from around the country, hiring is continuing. I am, like most people, not aware of the pace.  Nearly all of it is virtual. One client in the Midwest has fielded four offers in the past week, in financial services, and has a couple more pending.  Almost all of his search, towards the end, has been via teleconferencing.  

Don’t give into the panic in the news about unemployment.  Not to diminish the dire straits of several industries, but I haven’t heard – yet – about all those new unemployment claims seeping into the professional ranks.  A huge proportion comes from service industries (hospitality especially). But there are some creative possibilities even in that industry. I’m not seeing the situation as widespread at this point.  I may be proven wrong in a matter of weeks, but the prognostications have been all over the place.

With networking, the key to any transition, there are two qualities that you need to adopt:  a sense of humor with the people you’re approaching, and adeptness with Skype, Zoom, FaceTime, Google Hangouts, doxy.me, Adobe Connect, GoToMeeting, Webex, et al.  Reassure anyone you’re approaching that you’re not asking for a person-to-person meeting (vastly preferable in normal times) and would welcome the opportunity to talk by phone or Skype (or whatever).  As always, be aware of the other person’s situation. Show your best social intelligence. Also keep in mind that this person is probably also working remotely, too.  

Work on your phone skills.  I’ve learned from senior sales professionals over the years that it’s good practice to use headsets or headphones, which enable a more comfortable speaking style.  Stand and walk while talking; it adds depth to the voice, not to mention energy. Smile. Believe it or not, people HEAR smiling. When I mention energy, I mean that you’re showing excitement about the organization that you’re speaking with.  Always.

Create structures.  Not only when you’re working virtually at home, but especially now when nearly everyone’s structure has been upended.  Build a schedule every day, even if it has nap time or lunch or reading in there (all good ideas, by the way). If you’re on a search, stress the research part.  You now have plenty of time. No excuses.  

When you feel your industry has little opportunity at this moment, get creative.  What auxiliary services can you provide, in either consulting or full-time jobs? Listen to your network!  Ask lots of questions about the industry that reflect your knowledge about what you’re talking about, and then take in a suggestion or two.  Some will be dumb, and some will be worth exploring. Several years ago, a suggestion from someone I met during a search completely changed my professional life.  Be open to these suggestions. Or attempt to get affirmation for some of your creative ideas.  

When students, alums, or private clients ask me how long it will take, my standard answer is, “It depends on:  discipline, tenacity, carefully researched target markets, and strong marketing materials (pitch, LinkedIn profile, and resume).”  These qualities will almost always defeat a difficult market.  

It’s time for different strategies, and adjustments to movable targets.  Keep proactive; relying on reactive techniques like answering postings isn’t great technique – with low odds for success.  

Building and utilizing networks will lead to learning about new opportunities.  Haven’t seen it fail yet.  

NOTE: Just this moment received an email from my client in the Midwest -  “…a friend in brand management just landed a job by interviewing over the phone.  No in persons at all!”